How Sanford Moorhead Clinic Streamlined Patient Arrival with RTLS
Moorhead Clinic combined self-rooming with Sonitor Sense location data to coordinate visits and reduce waiting-room requirements.
6.2 to 2.8
chairs per doctor
Reduced waiting-room provision during facility design
Patient self-rooming
Patients go directly to assigned examination rooms
Arrival visibility
Caregivers see when a patient reaches the room
- Location
- Moorhead, Minnesota, USA
- Care setting
- Outpatient clinic
- Technology deployed
- Sonitor Sense RTLS
- Software integration
- Infor
The challenge
Sanford designed its clinic to reduce waiting and coordinate clinical teams around a more efficient patient journey. This objective aligns closely with modern patient flow initiatives, which focus on reducing delays, improving coordination, and creating a smoother experience for both patients and caregivers.
The solution in practice
Patients received a SonitorONE SmartTag at check-in and followed color-coded signs to their rooms. The tags provided real-time patient visibility, helping caregivers know when a patient had arrived at their assigned room and was ready to be seen. Room transmitters supplied positioning information through Infor dashboards, with text or email notifications for caregivers. Tags provided location updates every one to three seconds and were collected and cleaned for reuse.
Results and impact
Self-rooming removed the need for staff to escort patients from the waiting area. Location visibility helped identify delays and use space more efficiently. The clinic reduced waiting-room provision while making patient arrivals visible to care teams.
"When you’re talking about less time for total visit time, you’re talking about increased capacity or at least the opportunity to increase your capacity without having to build additional square footage."
Design a Clearer Patient Journey
Where could better visibility help your clinic coordinate arrivals and care? Talk to Sonitor about patient flow, room utilization and the location information your teams need.